Returns Policy


At Gemporium Jewellers we want you to be happy with your purchases. We understand that in some cases you might want to return an item. Our full returns policy is detailed below:

Items can be returned direct to Gemporium Jewellers within 30 days from the date of dispatch. Please include the original receipt.

Alternatively, you have 30 days from the date that your order was despatched for an exchange.

Gemporium Jewellers cannot accept returns of earrings or cleaning products. This is due to hygiene reasons and does not affect your statutory rights.

Once we have received the items you will then be given a refund or an exchange.

When returning items to us, the item(s) must be in its original condition and packaging, accompanied by the copy receipt.

For your benefit and security in the event of a return we recommend that you send the goods back to Gemporium Jewellers by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

For any inquiries, please contact through:

Email |

Telephone | 01943468022  or text 07522974461

Or feel welcome to visit us at | 18a Kirkgate Arcade,

LS21 3HW, Otley!

Store Opening Times 

Tuesday - Friday 10am till 4:30pm

Saturday 9am till 5pm

Sunday Closed

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